Airtasker says someone broke into the system it uses for customer support and downloaded customer data. For some users, that includes ID documents, card numbers or passwords they once sent to support.
The Australian odd-jobs marketplace found the access on 10 November and shut it the same day, according to a notice on its help centre first posted on 13 November and updated on 14 November. People whose data was involved are getting an email. If you haven’t received one, Airtasker says, your information wasn’t part of it.
It also warns that the intruder appeared to be preparing a payment scam, with fake Airtasker emails asking for bank details.
The notice gives no number of affected people. It doesn’t say which countries they live in, and it doesn’t name the outside company behind the support system, although its title calls this a “Third Party Security Incident”.
Source: Privacy Affairs · 2026-11-14